[BLOG] Be advised - Oculus say all sales "final"

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PredictedCyborg
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[BLOG] Be advised - Oculus say all sales "final"

Post by PredictedCyborg »

This is a blog post. To read the original post, please click here »

In all the hype and fuss about the new VR headsets, it's worth remembering that these are businesses wanting your money in the long run. The technology is new and the uptake needs to be good if VR is to persist as more than just a passing fad. Maybe that's why in their FAQ Oculus say that all sales are "final" when talking about their refund policy.



The FAQ in question is located on the Oculus Home, the digital store for VR-ready titles for the Rift headset. The passage in question reads: "All software purchases from the Oculus Store are final, and unless required by local law, no refunds will be provided."



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Of course, places like Europe do have laws concerning the sale of digital goods in which the consumer gets a 14-day cooling off period to change their mind. In order to get anything for the Rift though, you're required to waive your right to that 14 days, with the Oculus term of service, section 4.11 stating: "if you are located in the EU, you consent that the supply of the digital content may begin immediately following the completion of your purchase and you acknowledge that you therefore will lose any statutory rights you may have to withdraw and receive a refund."



Oculus aren't the only company to have you waive your rights to refunds in the terms of service you sign to use software or hardware of course, but most of the time you're not going to be aware of it because... well, how many of us really read all of the terms before we sign?



As mentioned at the beginning of the article, VR might be the popular thing right now but it needs to sell in order to last. That's probably one of the reasons behind this 'final sales' stance, and it does make sense from a purely business standpoint. So make sure you know you want the game before you buy it, there's no going back once you have.
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