Steam's policy of refunding can be a bit of a nightmare at the best of times. Now the ACCC (Australian Competition and Consumer Commission) are planning to take Valve to court over the policy which they argue is in "breach of the Australian Consumer Law for businesses". Pretty serious stuff.
The list of points that make up their case include the belief that Valve is seeking to modify guarantees and would not refund games that the customer hadn't attempted to sort their differences out with the publisher or developer first (and weren't Valve games themselves). Australian consumers have a right to a refund if a product does not work as advertised and that the "allegation is that Valve sought to remove those consumer rights which is a breach of Australian Consumer Law".
On their part Valve have stated that they're working with the ACCC to resolve the matter while still continuing to bring their services to all gamers around the world who love gaming through their platform.
