If you've been following Payday 2 in the last few months you'll know all about the debacle that was the introduction of micro-transactions to the game.
The Payday Black Market uses a CS:GO style stat-boosting set of loot drops that players had to pay real money to unlock. Players at large weren't happy with it, complaining of the pay2win factor. Even some tweaks that Overkill made to it didn't win the community over, and neither did comments made that asserted that the system was "working as intended". However now it seems that the company has realised that they really dropped the ball on this one.
Payday producer Almir Listo said of the issue: "The past few weeks have been some of the most challenging in the history of this community. Players have been angry with us, media have written about us en masse and our volunteer moderators went on strike. For all the distress we've caused the past few weeks, I'd just like to take the time and say that we’re sorry. We’ve done a lot of things right in the past, but these past few weeks we screwed up. We need to get better at many things, and we will do our best to improve as soon as possible."
Among other things it seems that Overkill are going to assign some staff members to actively engage with gamers on their forums in an attempt to better understand the feedback they're getting to not badly misjudge a situation. They've also set up studio meetings with YouTubers Last Bullet, modder ‘I am not a spy’ and PeaseMaker - one of Payday’s most active Russian players - to discuss the state of the game.
It remains to be seen what the end of this will be, but it seems like Overkill are taking steps in the right direction to attempt to fix what was broken.